[quote=“tony98, post:5, topic:7253”]Have you tried reaching out on their social media channels? Sometimes, they respond faster there than on traditional methods.[/quote]Great tip! I’ve seen others get quick replies through Twitter.
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If you have a specific issue, try to clearly state it in the first message. It speeds up the conversation!
[quote=“vwu, post:7, topic:7253”]If you have a specific issue, try to clearly state it in the first message. It speeds up the conversation![/quote]Exactly! Being concise helps them help you faster.
From my experience, be polite but firm. It can really make a difference in how they’re willing to assist you.
[quote=“glassjoshua, post:9, topic:7253”]From my experience, be polite but firm. It can really make a difference in how they’re willing to assist you.[/quote]So true! Kindness goes a long way.
Does anyone know their hours of operation? I was thinking of calling after work, but I want to make sure they’re open.
[quote=“williamsbrandy, post:11, topic:7253”]Does anyone know their hours of operation? I was thinking of calling after work, but I want to make sure they’re open.[/quote]Great point! I believe they are available during standard business hours, but it’s best to check their website just to be safe.
Don’t forget to document your interactions. It might save you if you need to follow up later!
[quote=“morrisjohn, post:13, topic:7253”]Don’t forget to document your interactions. It might save you if you need to follow up later![/quote]Good advice! I wish I had proof of my earlier chats – it would have made things easier!
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I’ve had pretty good experiences with FootJoy’s customer service. They resolved my issue with a defective pair of shoes quickly and even offered me a discount on my next purchase!
That’s great to hear! I always appreciate when companies are so responsive. Any tips on how you contacted them?
I had an opposite experience. I waited over a week for a response about my order issue. It felt like they were just ignoring me at times.
That’s frustrating! Did you try reaching out through multiple channels, like email and phone?
I usually call them directly. I find calling is much more effective than email for getting issues resolved fast.
I agree! A phone call often leads to quicker resolutions. Did they ever follow up after the issue was resolved?
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Yes, FootJoy’s follow-up was really good in my case. They called to ensure everything was sorted out and even asked for feedback on the support I received.
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That’s awesome! Sounds like they value customer feedback. Have you used their chat support feature?
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I did try chat support once. It was okay, but I felt like I didn’t get the personal touch like I did on the phone.
I had mixed feelings about that too. Their live chat is convenient but can feel a bit scripted.
Exactly! It’s like having a robot respond at times. A little humor from a customer service rep can go a long way!
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